I have no internet connection, can I get into my car ?

Why having an Internet connection is necessary for my booking?

Before each booking, you need to have an Internet connection  to create and start your booking. Without Internet connection  it's impossible to create a booking and then to start the booking.

Can I get into the vehicle with no Internet?

Once the booking created and started,  no Internet connection  is required to use the "open" and "close"  buttons to communicate with the vehicle. You can get into the vehicle with no internet connection by only using a Bluetooth connection .

This is only possible if the booking has been created and started before with an Internet connection.

Example situation

1. Underground parking lot
   

It may happen that you can't get an Internet connection in an underground parking lot, this is why it's recommended to start your booking in a place where you have access to Internet. By doing that previously, even with no Internet connection  you will be able to use the "open" and "close"  buttons to communicate with the vehicle by only using a Bluetooth connection .

This works only after the creation and the beginning of the booking.

If you cannot interact with your vehicle check out those settings.

• Related Articles

• I have no Internet connection, can I get into my car ?

  Why having an Internet connection is necessary for my booking? The key opening sytsem in our vehicle requiers an Internet connection even if you use the Bluetooth connection . The Internet connection is required to use the "open" and "close" buttons ...

• I can't get into my vehicle. How can I access ?

  Our vehicle are equiped with a key system that allows you to open the car with your smartphone via the Moovee App. You booked a vehicle and you have issues to get into it. Please verify these settings: Bluetooth is activated on your smartphone; ...

• Where I must return the car the booking finished?

  After each booking of a vehicle, you must always return the car to its dedicated parking space at the end of your booking. It means you must return the car at your company at the end of your booking. If you end your booking and leave the car in a ...

• My digital key is not working anymore

  It may be that during your booking the digital key is not working anymore, in which case the only solution is to repair the key via your Moovee App. Repair the key when the application need it You can do it directly on this first key repair page, ...

• Put the vehicle in charge at the end of your booking

  If you have booked an electric car, you must put it in charge at the end of your booking. Please always confirm that the vehicle is charging, by looking at the dashboard to see if the charge is on. Please note that some charging stations require a ...