Be contacted by a Moovee agent following a request/question

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• Password change

  Procedure to change your password Password change on the app 1- Go to your profile on the Moovee App 2- Go into the "Password" section 3- Write your old password and the new one 4- Instantly after the new password a message confirm you the change ...

• The bike/scooter is not released from the station using the Moovee App

  If you are unable to release the bike/scooter from its station at the start of your booking, please check the following points: Confirm that you have a stable internet connection. Check that your booking dates and departure times are correct. If you ...

• Create a pro booking after 8 PM

  If you need to create a pro booking after 8PM, please contact the support to do it : mail to support@moovee-mobility.com extend your booking form · The creation of reservations by Moovee is only possible during office hours, i.e. from 9am to 6pm, ...

• How to use

  Please check the doc here attached

• Objects left inside a vehicle / Headlights on

  If you forget an object in the vehicle/leave the headlights on, at the end of your reservation and you can no longer open the vehicle, just create a new reservation on that vehicle (professional or "by hour") so that you can access the vehicle ...