Question concerning the price of the reservation
When
creating a private reservation, a deposit of 50€ is blocked on the user's bank
card, like a bank imprint. This amount will be released at the end of the
reservation if the mileage does not exceed the estimated total amount,
otherwise the difference will be released by the bank at the end of the
reservation.
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Refunds
If you are awaiting a refund for a booking, please note that the amount will be visible on your payment card within 5 working days of the refund being made.
Fuel Card ESSO/SHELL
FYI: The SHELL fuel card can also be used at ESSO stations
Be contacted by a Moovee agent following a request/question
Please note that Moovee agents are available Monday to Friday, 8am to 6pm. The call center remains available 24 hours a day, 7 days a week, for technical questions or problems, breakdowns and accidents.
How to use
Please check the doc here attached
Conditions for cancelling a booking
If a user wishes to cancel his booking, he will be able to do it for free, up to 2 hours before the start time of his booking. If the booking has been cancelled less than 2 hours before the start time, the price of the vehicle rental will be charged.