How to do my Check in ?

When to check in?

You do your check in always and only at the beginning of your booking before getting into the car to report any damage on the vehicle. You must carry out the inspection to avoid any liability for damage.

How to Check-in

External report

1. You can start the Check-in at the step 4 "Condition of the vehicle".	2. Select the right option depending on your situation.  Then follow the instructions.

Internal damage

You may have noticed a damage at the beginning of your booking but you are not the responsible and you don't how to report it.

1. Go in the "Drive" section and select "More options".	2. Select  "Report damage". ​	3. Verify and select the "Interior" section at the top. Then follow instructions.

You can send at support@moovee.lu any photos or information that you cannot include into your report. With our team will look at your case and contact you as soon as possible if necessary.

Note: You are responsible if the damage is made during your booking, if damage is noticed during the check-in, the previous renter is responsible. We ensure the right use of our vehicles to give our clients the best experience.

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