Questions about bookings
Where I must return the car the booking finished?
After each booking of a vehicle, you must always return the car to its dedicated parking space at the end of your booking. It means you must return the car at your company at the end of your booking. If you end your booking and leave the car in a ...
Refunds
If you are awaiting a refund for a booking, please note that the amount will be visible on your payment card within 5 working days of the refund being made.
Damage noticed at the start of your booking
If you notice any damage at the start of your booking, you must declare it at the check-in stage of your booking. If you have passed this stage and have noticed damage immediately afterwards, you can take photos and add them in your booking Go in the ...
Put the vehicle in charge at the end of your booking
If you have booked an electric car, you must put it in charge at the end of your booking. Please always confirm that the vehicle is charging, by looking at the dashboard to see if the charge is on. Please note that some charging stations require a ...
Cancellation of a booking
If you wish to cancel your booking, you only need to click on the "cancel" button. If you start the booking and then end it, you will still be charged by the system.
Road fine / parking fine
If a driver commits a traffic infraction during his booking, the fine will be sent directly to the company, and the company will then forward the fine to the driver.
"By hour" package during weekends and evenings
Bookings with the "by hour" package are not possible during the time slots of the "evening" and "weekend" packages.
The car is open but the engine doesn't start
If you have managed to open the car but after a few moments the engine does not start, do not stress, this is the security system of the vehicle that cuts off the start if the engine is not started in the minutes following the opening of the car. To ...
Question concerning the price of the reservation
When creating a private reservation, a deposit of 50€ is blocked on the user's bank card, like a bank imprint. This amount will be released at the end of the reservation if the mileage does not exceed the estimated total amount, otherwise the ...
The parking card does not open the gate
If a parking card does not allow the driver to open the exit gate of the parking lot, you will have to use the button to call the parking attendant, he will be able to help you find a solution. Moovee is not responsible for the parking lot and cannot ...
Objects left inside a vehicle / Headlights on
If you forget an object in the vehicle/leave the headlights on, at the end of your reservation and you can no longer open the vehicle, just create a new reservation on that vehicle (professional or "by hour") so that you can access the vehicle ...
Kilometers limit
There is no kilometer limit on your bookings. You can drive as long as you want.
Conditions for cancelling a booking
If a user wishes to cancel his booking, he will be able to do it for free, up to 2 hours before the start time of his booking. If the booking has been cancelled less than 2 hours before the start time, the price of the vehicle rental will be charged.